IT support on site versus remote
When choosing a company to provide IT support for your business, you have a lot to think about. You should know that the company you choose is reputable, trustworthy, and professional. Just as important, you need to know that they can meet your business needs. A key area to consider is whether you need on-site or remote support. Both options have advantages and disadvantages. Our guide explores the key benefits of each and will help you decide which one is most appropriate for your business.
Remote access
Efficient
IT service companies that offer remote support can generally offer very efficient support for minor day-to-day issues. In the time it takes to make a phone call or send an email, an expert can take control of your desktop and see exactly what you’re looking at. In most cases, this means that issues are resolved extremely quickly and without causing much disruption to your business.
Effective cost
Remote access tends to be a very cost-effective solution. You don’t need to pay for a technician to be permanently on site, nor do you have to cover the costs of time spent traveling to and from your office. Instead, you only pay for the service you receive and the time spent fixing the problem. This also works for the provider as they spend less time traveling between customer facilities or waiting on site with nothing to do. Instead, they can focus all their energies on efficient technical support for a larger number of customers. This means they achieve considerable cost savings, some of which you can expect to pass on to you, the customer.
On-site support
Face to face contact
The benefits of face-to-face contact should not be underestimated. Many people find it easier to deal with people this way, rather than over the phone. Having a technician on site will help your staff build relationships with IT support people, which can improve confidence in the system.
Knowledge of your business
Having someone on site allows you to get started on the specific methods and idiosyncrasies of your business. This will allow the technician to detect areas of special importance and recurring problems, as well as to predict and prevent problems that may arise in the future. Having an IT technician on site also creates opportunities for a more progressive and less reactive approach. With an in-depth understanding of the way your business operates, he or she will become a valuable resource when it comes to planning how to move the business forward, ensuring that your systems are always maintained and developed in accordance with your growth plans. your company. He or she will also be very well positioned to offer training to your staff, to ensure that your IT systems are not only working properly, but are being used to their fullest capabilities.
Quick service for hardware problems
Not all problems can be solved remotely. This is particularly true in the case of hardware problems. If something physically goes wrong with your server or PC, you need someone to be there to take a look at it. Employing an IT services company on site means that this type of problem can be resolved promptly.
As you can see, both options have advantages. You must decide which one is best suited for your business. Many people decide that a combination of the two is the answer, with a small on-site presence to address major issues and proactive services, supported by a larger remote team to address day-to-day issues. This is usually a very satisfactory solution.
